I lead the global Client Services team, which spans Belfast, London, New York, and Manila. Our group provides first and second line support, technical account management and professional consulting services. I joined the firm in 2014 following a six-year stint at NYSE Euronext, where I worked with many of my current colleagues when our business was still part of NYSE Technologies. Most recently we have been working to integrate SMDS, SREX and DART support into our team to ensure that we have subject matter experts across all regions and are adequately resourced and trained to meet the needs of our clients, whenever the need arises.
In the Client and Data Services group we support clients throughout the entire product life cycle: installation, maintenance and upgrading. This involves troubleshooting issues and liaising with engineering teams (internal and externally) in order to provide optimized solutions for clients. Issues we deal with range from service interruptions to configuration queries and everything in between, which means that every day we encounter fresh challenges. It’s a busy and fast paced environment, so alongside analytical abilities time management and strong organizational skills are a must.
Every day presents itself with a new challenge and there is never a dull moment working in such a fast-paced environment. That said, there is a good social aspect in the office, with our team regularly going for lunch or drinks. We also take part in events to raise money for local charities, including a number of people in the office running the Belfast marathon each year. The firm has provided me with the opportunity to travel to a number of different locations, including Manila, New York, London, Paris and Amsterdam, which is something I’ve very much enjoyed. I am also a massive sports fan, so like to play football/soccer to unwind outside of the office.